Privacy Policy

Effective Date: April 6, 2026

Last Updated: April 6, 2026

At Panduan Terbaik Real Estate, we believe that finding your next home or investment should not come at the cost of your digital privacy. This Privacy Policy describes how we collect, use, and protect your information within our property technology (PropTech) ecosystem at https://realestate.panduanterbaik.id (the “Service”).

By using the Service, you agree to the practices described in this policy. We do not sell your property search history, home valuation inquiries, or ownership documents to third-party marketing firms.

1. Information We Collect

In accordance with the NYT standard of transparency, we collect only the data necessary to facilitate high-integrity real estate transactions and provide accurate market insights.

1.1 Identity & Ownership Data

  • User Identity: Full name, National ID (KTP/Passport), and tax identification (NPWP).

  • Owner/Seller Data: Land certificates (Sertifikat), building permits (IMB/PBG), and proof of property tax payments (SPPT PBB).

  • Contact Data: Verified email address, mobile phone number, and current residential address.

1.2 Property & Interaction Data

  • Listing Details: Photos, floor plans, structural specifications, and pricing history of properties you list or inquire about.

  • Search Preferences: Saved filters, “Watchlist” properties, and neighborhood interests.

  • Transaction Metadata: Records of virtual tours, site visit requests, and preliminary offer submissions.

1.3 Technical & Security Data

  • Verification Logs: IP addresses and device identifiers used to prevent “Ghost Listings” and fraudulent property advertisements.

  • Location Data: Precise geolocation (only with your explicit consent) to show properties “near me” or to verify site visits.

2. How We Use Your Information

We process your data based on contractual necessity and your informed consent:

  • Marketplace Facilitation: Connecting buyers with sellers and tenants with landlords based on verified property data.

  • Due Diligence Support: Assisting in the verification of land titles and legal standing through our network of vetted partners.

  • Service Personalization: Providing “Smart Matches” for properties that align with your financial profile and lifestyle needs.

  • Fraud Prevention: Monitoring for predatory listing practices and ensuring that all advertisements meet our “Verified Property” standards.

3. Data Sharing and Confidentiality

Panduan Terbaik Real Estate does not trade your real estate interests for profit. Disclosure is strictly limited:

  • Verified Partners: We share your contact info only with the specific agent, developer, or owner of a property you have explicitly inquired about.

  • Legal & Notarial Services: Relevant data shared with vetted Notaries (PPAT) or legal counsel to facilitate the drafting of Sale and Purchase Agreements (AJB).

  • Financial Institutions: If you request a mortgage estimate, data may be shared with our banking partners with your explicit opt-in.

  • Legal Mandates: Disclosure only when compelled by a valid court order or a specific request from the National Land Agency (BPN).

4. Your Rights and Property Control

Under the Indonesian UU PDP, you have full authority over your property data:

  • Right to Access: You may download a full report of your listed assets and inquiry history via the “Owner Vault.”

  • Right to Rectification: You can update property details, pricing, or your personal contact info at any time.

  • Right to Erasure: You may request the deletion of your account and the removal of your listings, subject to mandatory transaction-retention laws (typically 10 years for deed-related data).

  • Right to Anonymity: You may browse listings anonymously, though certain “Verified” features require identity authentication.

5. Security and Data Stewardship

5.1 “Deed Vault” Encryption

All sensitive ownership documents and ID scans are protected by AES-256 bit encryption. Access to seller dashboards requires Multi-Factor Authentication (MFA).

5.2 The “Clean Listing” Philosophy

We treat your property data as a high-value asset. Our internal systems are audited to ensure that “Private Owner” details are never exposed to unauthorized data scrapers or “cold-call” marketers.

6. Data Retention

We retain your information for the duration of your active search or listing period. Records of successful transactions are archived for ten (10) years to satisfy Indonesian tax, property, and audit regulations.

7. Changes to This Policy

We may update this policy as PropTech regulations or our digital tools evolve. Material changes will be announced via a prominent notice on the Real Estate Portal or via your registered email.

8. Contact Our Privacy Office

For inquiries regarding your data or to report a fraudulent listing, please contact our Property Compliance Team:

  • Email: [email protected]

  • Address: Panduan Terbaik Group, Attn: Data Protection Officer, [Insert Physical Address], [City], [Country].

Our Commitment: We manage your property data with the same care you take in maintaining your home. Your real estate privacy is the foundation of our marketplace.

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